Data Protection and Privacy Statement.
We collect certain basic information about you when you visit our website. We recognise the importance both of keeping that information secure and of letting you know what we intend to do with that information.
We may amend our privacy statement to reflect changes to our business, website or to data protection legislation. We therefore ask you revisit this privacy statement on a regular basis to ensure you are familiar with its terms.
This privacy statement only applies to Hovi Luxury Homes and this website; if you follow a link out of our site or leave our site in some other way, this privacy statement will no longer apply.
The privacy statement sets out (1) who we are and describes (2) the information we collect (3) how we use your information (4) how you can find out more.
(1) Who we are
We are Hovi Luxury Homes, a Private Limited Company incorporated in England. Our company number is 00604574 and our registered office address is 7 Nightingale Place, Pendeford Office Park, Wobaston Road, Wolverhampton, WV9 5HF. In these terms, we refer to ourselves as “we”, “us”, “our” and “Hovi”. The user of the website is referred to as “you” and “your”.
If you have any queries about the information we hold on you, please contact our Data Protection Compliance Officer, who you may write to at the address above.
We are entered in the Register of Data Controllers.
(2) The information we collect
We collect information from you when you;
(i) use our website (in the form of “traffic data”)
(ii) complete our on-line forms (by means of “persistent cookies”)
(iii) complete our Reservation Form.
Through the analysis of statistical information, we can provide you with an enhanced website user experience.
We collect information you give us when you register for an enquiry, when requesting brochures, update requests and when requesting a call from one of our advisers to book an appointment. We require only the information we need to provide a service to you, such as your name, postal address, telephone number and email address. Where we would like more information to help us improve our services, over and above the basic required information, it will be clear that your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.
(3) What we do with your information
How we use your information
We use your information to provide you with the website and to contact you to provide information about our homes and schemes available from our brand, that could help you move home. We may also contact you for market research purposes (to include regular polls) or to help improve our products and customer service.
You may ask us to remove you from our email alert lists at any time by writing to our Data Protection Officer at the address above. We will also offer you the option of correcting your details and of being removed from future email alerts when we send you an email alert. You can ask to stop receiving emails by using the unsubscribe links contained within the acknowledgement emails when you register on the site, request updates, book an appointment or request a brochure. You can ask to stop receiving SMS messages from us by replying 'STOP' to any message you receive.
When we share your information
We may disclose your information to third parties in certain circumstances but we will not sell, rent or trade your personal information.
We may share your information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale.
We may share your information with our funders or potential funders, such as our bank and with our professional advisors who have a reasonable need to see it.
We may share your information with any group companies of ours so that they can provide you with information about homes and schemes available from them. We may provide anonymous aggregated data to reputable third parties on a commercial basis.
Where relevant, we may give third party providers who supply services to us, or who process information on our behalf, access to your information. Where doing so, we will always take steps to confirm that that their security measures are adequate to protect your information.
We will also pass your information on to third parties whom you may ask us to, for example if you ask us to put you in contact with professional advisors.
If you purchase a property from us, we may also pass your basic information (name and address) to utility providers who require your information to provide services to you (for example council tax or electricity).
We may disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.
How we keep it secure
Only authorised personnel and contractors have access to your information.
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Transfers outside Europe
Data protection legislation is harmonised throughout the European Economic Area (‘EEA’) which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within the EEA.
If you are from outside the EEA, we will transfer that information to your home country or territory for the purposes set out in “How we use your information” above. If you provide us with your information, we will assume you agree to this transfer, unless you have purchased a property from us using the NewBuy Government scheme, in which case your data may be transferred to Guernsey or other country which is the subject of a finding of adequacy by the European Commission.
If you are from the EEA, we will not transfer any personal information we collect from you outside the EEA, unless you have purchased a property from us using the NewBuy Government scheme, in which case your data may be transferred to Guernsey or other country which is the subject of a finding of adequacy by the European Commission.
(4) Finding out more
If you have any questions about our privacy statement or the information we hold about you, please contact our Data Protection Compliance Officer at the address above.
You have a legal right to see a copy of the information we hold about you on payment of a fee, which is currently £10.
Further information about data protection issues including the online Register of Data Controllers can be found at the Information Commissioner's website.